LTL Logistics Coordinator in Greensboro, NC at Epes Logistics

Date Posted: 11/7/2018

Job Snapshot

Job Description

Are you ready to work for a company with a strong culture where you will be a valued part of a growing team? Join our team!

Prior LTL experience preferred.

Customer Service:

  • Talk with customers by phone and email on a daily basis, identifying stated needs and developing programs to meet customer expectations.
  • Enter into ELS/EPES LTL Databases orders for load pick-ups which will provide accurate customer billing and carrier settlements.
  • Supervision of designated carrier-to-customer pick-up with a time of pick-up, delivery, and special instructions as directed by the customer.
  • Monitor customer activity on a daily, weekly, and annual basis to ensure maximum customer satisfaction, lane analysis, on-time performance, and new activity trends.
  • Interact with the sales force to identify new opportunities with existing and potential new customers (support and create/utilize marketing campaigns as needed).
  • Adjust complaints concerning billing or service rendered, referring complaints of service failures to the designated provider for investigation.

Carrier Relations:

  • Responsible for securing adequate capacity for freight booked in assigned region.
  • Responsible for building & maintaining relationships with Carriers.
  • Responsible for decisions and implementation of pick-up and delivery to ensure customer requirements are met.
  • Responsible for tracking and tracing LTL loads, or ensuring that the assigned Tracker & Tracker, timely and reliably tracks shipments scheduled for pick-up, shipments scheduled for delivery, and shipments in Delivery/Final status.
  • Responsible for tracking affiliate carriers via ELS & LTL Database for on-time service.
  • Responsible for handling complaints concerning billing or service rendered on capacity side.
  • Coordinating with Carrier Relations specific needs to ensure capacity year around.

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