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Logistics Career Path Trainee in Charlotte, NC at Epes Logistics

Date Posted: 2/13/2019

Job Snapshot

  • Employee Type:
  • Location:
    Charlotte, NC
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Want to launch your career with a training program to set you up for long-term success?
Our Career Path program is designed to give you insight into all the areas of our operations and set you up for career progression with Epes Logistics.   From Customer Service, to Pricing, Carrier Relations, and Sales, you will get to see every aspect that drives what we do.   We will then let you get hands-on training in our operations department and start your career path!
Here-€™s a glimpse into the different areas you will get exposed to:
Customer Service:
Talk with customers by phone on a daily basis, identifying needs and developing programs to meet customer expectations.
Enter orders for load pick-ups which will provide accurate customer billing and carrier settlements.
Coordination of designated carrier-to-customer pick-up with the time of pick-up, delivery, and special instructions as directed by the customer.
Monitor customer activity on a daily, weekly, and annual basis to ensure maximum customer satisfaction, lane analysis, on-time performance, and new activity trends.
Interact with the sales force to identify new opportunities with existing and potential new customers.
Adjust complaints concerning billing or service rendered, referring complaints of service failures to the designated provider for investigation.
Carrier Relations:
Securing adequate capacity for freight booked in assigned region.
Responsible for decisions and implementation of pick-up and delivery to ensure customer requirements are met.
Tracking and tracing loads enroute, scheduled for pick-up, and those with delivery status.
Tracking affiliate carriers for on-time service.
Responsible for handling complaints concerning billing or service rendered on capacity side.
Coordinate and monitor the performance of affiliate and partner carriers.
Work with dedicated carriers to ensure commitments are met.
Develop current and new business opportunities for Epes Logistics.
Build a portfolio of clients by researching and seeking out prospects via inside/outside sales calls.
Develop a target account list that will include continual additions.
Determine unprofitable or below-market rates within customer rate schedule and propose increases or adjustments as needed.
Determine and evaluate customer needs, prepare sales presentations, negotiate and formulate rate proposals, provide needed customer service follow-up, and prepare sales correspondence as needed.
Resolve customer concerns and complaints. Talk with customers by phone on a daily basis, identifying stated needs and developing programs to meet customer expectations.
Analysis of current customer, lane, and market activity and pricing to improve operating results.
Directs bid pricing and coordination with sales and operations.
Analyzes rate, lane and yield reports and makes recommendations for improvement.


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