Logistics Coordinator in Charlotte, NC at Epes Logistics

Date Posted: 1/2/2018

Job Snapshot

Job Description

Are you ready to work for a company with a strong culture where you will be a valued part of our growing team?

Join our Charlotte office!

Here is what you can expect as a Logistics Coordinator:

Customer Service:

  • Talk with customers by phone on a daily basis, identifying stated needs and developing programs to meet customer expectations.
  • Enter into ELS Database orders for load pick-ups which will provide accurate customer billing and carrier settlements.
  • Coordination of designated carrier-to-customer pick-up at the time of pick-up, delivery, and special instructions as directed by the customer.
  • Monitor customer activity on a daily, weekly, and annual basis to ensure maximum customer satisfaction, lane analysis, on-time performance, and new activity trends.
  • Interact with the sales force to identify new opportunities with existing and potential new customers.
  • Adjust complaints concerning billing or service rendered, referring complaints of service failures to designated provider for investigation.

Carrier Relations:

  • Responsible for securing adequate capacity for freight booked in assigned region.
  • Responsible for decisions and implementation of pick-up and delivery to ensure customer requirements are met.
  • Responsible for tracking and tracing loads enroute, scheduled for pick-up, and those with delivery status.
  • Responsible for tracking affiliate carriers via ELS Database for on-time service.
  • Responsible for handling complaints concerning billing or service rendered on capacity side.
  • Coordinate and monitor performance of affiliate and partner carriers.
  • Work with dedicated carriers to ensure commitments are met.

General Duties:

  • Participate in a rotating on duty schedule that includes working a partial weekend and being on duty for the following week.
  • Discuss and coordinate plans and programs with the assigned Senior Logistics Coordinator or the Vice President of Operations to ensure maximum profitability and customer service.
  • Support other Logistics Coordinators as work balance changes to ensure that each and every opportunity is maximized.

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